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matrix silver

WebOps Silver

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99.95% Full Stack Service Level
24/7 (+30%)
Multi-Region
First Line Support
Upgrade Guarantee

OPTIMISE – PerfOps
  • PerfOps KB
  • CDN Smart Config
  • Single Region Stack Scaling inc. Load Balancing
  • Solution High Availability
  • Website Performance Reporting (CWV)
  • Stack Capacity Plan w/Autoscale

SECURE - SecOps
  • Sitecore & Azure Patches & Hotfixes
  • Azure Web App Firewall Smart Configuration
  • Secure by Default Application Stack
  • Smart Stack Role Based Access Control

DEPLOY - DevOps
  • Local Developer Environments
  • Proven CI/CD pipelines
  • Blue/Green zero-downtime deployments
  • Helix Artifact Management
  • Dev > UAT > Prod Approvals Flow
  • Release Tracking & History
matrix-gold

WebOps Gold

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99.95% Full Stack Service Level
24/7 (+30%)
Multi-Region
First Line Support
Upgrade Guarantee

OPTIMISE – PerfOps
  • Everything in Silver plus
  • PerfOps Capacity Plan & Review
  • Initial Sitecore Speed Optimization Package
  • Proactive Sitecore Error Reporting
  • Proactive Stack Bandwidth Optimization
  • Proactive Cost Management
  • Speedy Basic

SECURE - SecOps
  • Everything in Silver plus
  • Azure AD Integration
  • Secure Rules for Sonar Cube & FX Cop
  • Azure Sentinel & Security Center Smart Reports
  • DDoS Mitigation Technology (Basic)

DEPLOY - DevOps
  • Everything in Silver plus
  • Launch Support
  • Helix Code Reviews
matrix-platinum

WebOps Platinum

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99.99% Full Stack Service Level
24/7 (+30%)
Multi-Region
First Line Support
Upgrade Guarantee

OPTIMISE – PerfOps
  • Everything in Gold plus
  • Ongoing Sitecore Speed Optimization Bug Fixes
  • Proactive Stack Bandwidth Optimization Recommendations
  • Proactive Cost Management & Recommendations
  • Speedy JS + CSS + GTM

SECURE - SecOps
  • Everything in Gold plus
  • DDoS Mitigation Technology (Premium)
  • Code Security Reviews
  • Azure Secure Score Management
  • Access to Security Consultants

DEPLOY - DevOps
  • Everything in Gold plus
  • Bespoke Apps & Azure Function Inclusion
  • Critical Security Incident Support