Subscription & Support

Find your perfect fit

Compare our Subscription Tiers

Bronze

The essential launchpad for secure, scalable platform delivery.

PLATFORM SCALE

  • 2 (Dev, Prod) Environments
  • 2 Regions
  • < 3 Sites
  • No API Hosting
  • No Additional Infrastructure
  • XMC Platform Support
  • Starter Kit Included

PERFORMANCE & EFFICIENCY 

  • High Availability & Disaster Recovery
  • CDN Headless Tuned
  • Managed Scaling, Managed Capacity Plan
  • High Availability & Disaster Recovery
  • CDN Headless Tuned

 AUTOMATION

  • CI & CD Pipelines with Workflow
  • Blue/Green deployments
  • 2 Preview Slots

SECURITY

  • Secure-by-default architecture
    (SSL,  Key vault, TDE)
  • Advanced Security
    (Network transmission - Private Link)
  • WAF
    (Managed rules)
  • DDoS Protection 24x7
  • BoT Protection 24x7

Silver

Advanced automation and performance to confidently scale operations.

PLATFORM SCALE

  • 3 (Dev, UAT, Prod) Environments
  • 2 Regions
  • < 10 Sites
  • 2 APIs Hosted
  • 1-3 Resources
    (Blob Storage, Custom DB, Functions)
  • XP/XM/XMC Platform Support
  • Starter Kit Included

PERFORMANCE & EFFICIENCY 

  • Everything in Bronze +
  • Custom Workers -1

AUTOMATION 

  • Everything in Bronze +
  • Additional Custom Pipelines (2)
  • 5 Preview Slots
  • CMS Orchestrated Pipelines

SECURITY

  • Everything in Bronze +
  • WAF Rule Customisation
  • SIEM Integration
  • Role Based Access Control

Gold

Maximum scale, full-stack customization, and advanced automation baked in.

PLATFORM SCALE

  • 4-5 Environments
  • 2 to 10 Regions
  • > 10 Sites
  • 2 to 5 APIs Hosted
  • 3+ Resources
    (Blob Storage, Custom DB, Functions)
  • XP/XM/XMC Platform Support
  • Starter Kit Included

 PERFORMANCE & EFFICIENCY 

  • Everything in Silver+
  • Bulk Redirect
  • Custom Workers -2
  • Custom Monitoring

AUTOMATION 

  • Everything in Silver+
  • Additional Custom Pipelines (5)
  • 10 Preview Slots

SECURITY

  • Everything in Silver+
  • SAST Pipeline Integration
    (SonarCloud, GitHub Advanced Security)
  • DAST integration
    (Fortify, Mend, ZapCloud)
  • Custom Connectivity
  • Zero Trust (CF Access - 50)

Which subscription tier is best for you?

Simple environments with primarily standardized XM Cloud headless implementations, minimal customization and foundational performance/security needs

Organizations with moderate customizations, requiring orchestrated deployments, integrated security

Highly complex enterprise environments with many sites, significant API usage, additional security and compliance demands

Dataweavers Support

Our Support is flexible. Choose what works, no matter your subscription

FEATURES
  • P1
  • P2
  • P3-P4
  • Performance
  • Hosting Costs
  • Availability
  • Support Engagement
  • Monitoring
  • Average Release Cadence
  • Development Teams
  • Annual DR Test
  • Additional Sites
  • Annual Audit Support
  • Additional Support
  • Vendor Support Liaison
ESSENTIAL
STANDARD
PREMIUM
ESSENTIAL
  • 8x5 & Proactive
  • 8x5
  • P3-P4
  • TTFB
  • Managed
  • Managed
  • Managed
  • Basic (SSL + TTFB)
  • Monthly
  • Single Team
  • $
  • $
  • $
  • None
  • None
STANDARD
  • 24x7 -1h & Proactive
  • 8x5
  • 8x5
  • TTFB
  • Managed
  • 99.95 (24x7)
  • Monthly
  • Advanced (ESSENTIAL + CoreWebVitals)
  • Forghtnightly
  • Single Team
  • Included
  • $
  • $
  • Vendors CMS
  • Included
PREMIUM
  • 24x7 - 30min & Proactive
  • 24x7
  • 8x5
  • TTFB
  • Managed
  • 99.95(24x7)
  • 2-Weekly
  • Custom (STANDARD + Synthetic x5)
  • Constant
  • Multiple Teams
  • Included
  • Included
  • Included
  • Vendors CMS
  • Included

Which support tier is best for you?

Ideal for brochure-style or non-critical websites that are not Tier‑1 systems, typically run by smaller organizations or departments with infrequent releases.

Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.

Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.

Put your DXP on auto today