The Challenge
Driven by a mission to innovate across the healthcare industry, the organisation identified an opportunity to reimagine their Sitecore Digital Experience Platform (DXP), enhancing backend functionality to improve performance and user experience of their website. They had shared infrastructure, where internal IT manage hosting and monitoring, while the Life Sciences division’s development team, embedded within marketing, handled feature development and deployment. Despite having a skilled team, IT’s primary focus was dedicated to enterprise systems meaning developers were often pulled into Sitecore DXP infrastructure challenges. This stretched their capacity thin, limiting their ability to drive forward innovation and enhance digital experiences.
Frequent Downtime: In 2023, the website experienced 20 days of downtime, with each incident lasting over an hour. The disruptions impacted user experience, limited customer engagement, and slowed business operations. Without a DXP focused proactive monitoring system, these issues were often discovered only after users reported them, leading to delayed responses.
Deployment Delays: With 169 days of tech freeze in 2023, the team were unable to deploy new technology, updates, or bug fixes. This meant that only 15 releases were completed throughout the year, limiting innovation and responsiveness to market needs.
Limited Internal DevOps: The development team found themselves covering the niche skills required to cover the specialised infrastructure tasks, including hosting configurations and deployments. This reduced time and focus for innovation and development tasks.
Sitecore Expertise: Developers frequently collaborated with IT teams on Sitecore-related infrastructure tasks. While this knowledge-sharing was valuable, it often shifted their focus away from building new features and optimizing the customer experience toward troubleshooting and resolving infrastructure-related tasks.
The team was actively exploring solutions when they connected with Dataweavers, who introduced a transformative automated and managed approach to getting the most out of their Sitecore XP DXP. This solution not only freed their own developers from IT infrastructure burdens but also provided superior uptime, seamless scalability, dedicated support, and included Sitecore upgrades on their timeline.
The Outcome
The challenges they faced led to transformative outcomes that not only improved their internal operations but also positioned them for long-term success. By investing in Fusion a modern, automated solution with Dataweavers, the organisation empowered its digital team to operate with greater agility and independence.
Empowered Deployment Efficiency: The organisation’s decision to take control of their deployments transformed their development process. By reducing their reliance on IT, the team was able to implement new features and updates faster, making their digital platforms more agile and responsive.
Cost Savings & Operational Efficiency: By offloading infrastructure management to Dataweavers that have a deep knowledge of Sitecore XP, they not only reduced costs but also freed up valuable time and resources. This allowed the team to focus on high-impact activities, such as driving digital innovation and improving customer engagement.
Ready to Roll Out New Features: The development team now have more time to plan further front-end enhancements and with a more reliable DXP foundation, they are well-equipped to continuously develop and deploy new features that enhance engagement and drive business growth.
The organisation’s transformation with Dataweavers has led to a more agile, secure, and scalable digital infrastructure. Aligning to IT Security and compliance, ensure IT standards were met, the developers can now focus on delivering seamless digital experiences that drive innovation and support the company’s broader mission, to relentlessly reimagine healthcare.
