Simple environments with primarily standardized XM Cloud Headless implementations, minimal customization and foundational performance/security needs.
Organizations with moderate customizations, requiring orchestrated deployments, integrated security.
Highly complex enterprise environments with many sites, significant API usage, additional security and compliance demands.
Dataweavers Support
Our Support is flexible. Choose what works, no matter your subscription
FEATURES
P1
P2
P3-P4
Performance
Hosting Costs
Availability
Support Engagement
Monitoring
Average Release Cadence
Development Teams
Annual DR Test
Additional Sites
Annual Audit Support
Sitecore Support Liaison
Upgrade - Mainstream Support
ESSENTIAL
24x7
8x5
8x5
TTFB
Managed
99.90 (24x7)
Quarterly
Basic (SSL + TTFB)
Monthly to Fortnightly (Business Hours)
Single Team
$
$
$
None
None
MOST POPULAR
STANDARD
24x7
8x5
8x5
TTFB
Managed
99.95 (24x7)
Monthly
Advanced (ESSENTIAL + CoreWebVitals)
Weekly
Single Team
Included
$
$
Included
None
PREMIUM
24x7
24x7
8x5
TTFB
Managed
99.95 (24x7)
Fortnightly
Custom (STANDARD + Synthetic x5)
Constant
Multiple Teams
Included
Included
Included
Included
None
FEATURES
P1
P2
P3-P4
Performance
Hosting Costs
Availability
Support Engagement
Monitoring
Average Release Cadence
Development Teams
Annual DR Test
Additional Sites
Annual Audit Support
Sitecore Support Liaison
Upgrade - Mainstream Support
ESSENTIAL
STANDARD
PREMIUM
ESSENTIAL
24x7
8x5
8x5
TTFB
Managed
99.90 (24x7)
Quarterly
Basic (SSL + TTFB)
Monthly to Fortnightly (Business Hours)
Single Team
$
$
$
None
None
STANDARD
24x7
8x5
8x5
TTFB
Managed
99.95 (24x7)
Monthly
Advanced (ESSENTIAL + CoreWebVitals)
Weekly
Single Team
Included
$
$
Included
None
PREMIUM
24x7
24x7
8x5
TTFB
Managed
99.95 (24x7)
Fortnightly
Custom (STANDARD + Synthetic x5)
Constant
Multiple Teams
Included
Included
Included
Included
None
Which support tier is best for you?
Ideal for brochure-style or non-critical websites that are not Tier‑1 systems, typically run by smaller organizations or departments with infrequent releases.
Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.
Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.
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