Fusion
Fusion

Fusion

The go-to solution for DXP management

A smarter way to manage your PaaS DXP. Built for speed, reliability, and security, it automates operations and empowers teams to move faster, without the headaches.

Arc
Arc

Arc

Your launchpad for headless CMS

Arc delivers complete platform orchestration for headless, bringing together the rendering host, APIs, integrations, DevOps, and monitoring to run at scale.

Spark
Spark

Spark

Instant content publishing at scale

Spark productizes On-Demand ISR into a seamless service. No waiting. No compromise. Just fresh content - live and searchable from the first click.

Bronze
Silver
Gold

Bronze

SUITED FOR

Simple environments with primarily standardized XM Cloud Headless implementation or minimal customization and foundational performance/security needs.

PERFORMANCE

High Availability & Disaster Recovery
CDN Smart Configuration
Stack Scaling, Capacity Plan and w/Auto-Scale

AUTOMATION

CI & CD Pipelines with Workflow
Blue / Green Deployments
Branching Strategies
Release Tracking / History

SECURITY

Secure-by-default Architecture (SSL, Key Vault, TDE)
Advanced Security (Network Transmission - Private Link)
WAF (Managed Rules)
Role Based Access Control
DDoS Protection 24x7
BoT Protection 24x7
SSO with AAD for Sitecore

Silver

SUITED FOR

Organizations with moderate customizations, requiring orchestrated deployments, integrated security.

PERFORMANCE

High Availability & Disaster Recovery
CDN Smart Configuration
Stack Scaling, Capacity Plan and w/Auto-Scale
Custom Cache Rules

AUTOMATION

CI & CD Pipelines with Workflow
Blue / Green Deployments
Branching Strategies
Release Tracking / History
Additional Custom Pipelines (2)
Vanity Slots (Preview)

SECURITY

Secure-by-default Architecture (SSL, Key Vault, TDE)
Advanced Security (Network Transmission - Private Link)
WAF (Managed Rules)
Role Based Access Control
DDoS Protection 24x7
BoT Protection 24x7
SSO with AAD for Sitecore
WAF Rule Customization
SIEM Integration
Additional IDAM Integration (SSO)

Gold

SUITED FOR

Highly complex enterprise environments with many sites, significant API usage, additional security and compliance demands.

PERFORMANCE

High Availability & Disaster Recovery
CDN Smart Configuration
Stack Scaling, Capacity Plan and w/Auto-Scale
Custom Cache Rules
Bulk Redirect
Custom Monitoring

AUTOMATION

CI & CD Pipelines with Workflow
Blue / Green Deployments
Branching Strategies
Release Tracking / History
Vanity Slots (Preview)
Additional Custom Pipelines (5)

SECURITY

Secure-by-default Architecture (SSL, Key Vault, TDE)
Advanced Security (Network Transmission - Private Link)
WAF (Managed Rules)
Role Based Access Control
DDoS Protection 24x7
BoT Protection 24x7
SSO with AAD for Sitecore
WAF Rule Customisation
SIEM Integration
Additional IDAM Integration (SSO)
SAST Pipeline Integration (SonarCloud, GitHub Advanced Security)
DAST Integration (Fortify, Mend, ZapCloud)
Custom Connectivity
Zero Trust (CF Access - 50)
Bronze
Silver
Gold

Bronze

The essential launchpad for secure, scalable platform delivery.

SUITED FOR

Simple environments with primarily standardized XM Cloud Headless implementation or minimal customization and foundational performance/security needs.

PLATFORM

3 Environments (Dev, UAT, Prod)
2 Regions
Up to 2 Sites
1 Head Application
No API Hosting
99.90% Service Availability

PERFORMANCE

CDN & Traffic - 1 TB
Managed Scaling
HA/DR (active/active)

DEVOPS

CI & CD Pipelines
Head App & SitecoreAI
Blue/Green deployments
Instant Publish ODISR
Starter Kit Included

SECURITY

Secure-by-default architecture
(SSL, Key Vault, TDE)
Advanced Security
(Network transmission-Private Link)
WAF (Managed Rules)
DDoS Protection 24x7
BoT Protection 24x7

Silver

The essential launchpad for secure, scalable platform delivery.

SUITED FOR

Organizations with moderate customizations, requiring orchestrated deployments, integrated securtiy.

PLATFORM

3 Environments (Dev, UAT, Prod)
2 Regions
Up to 10 Sites
1 Head Application
2 Hosted APIs
99.95% Service Availability

PERFORMANCE

CDN & Traffic - 1 TB
Managed Scaling
HA/DR (active/active)

DEVOPS

CI & CD Pipelines
Head App, APIs & SitecoreAI
Blue/Green deployments
Instant Publish ODISR
Starter Kit Included

SECURITY

Secure-by-default architecture
(SSL, Key Vault, TDE)
Advanced Security
(Network transmission-Private Link)
WAF (Managed Rules)
DDoS Protection 24x7
BoT Protection 24x7

Gold

The essential launchpad for secure, scalable platform delivery.

SUITED FOR

Highly complex enterprise environments with many sites, significant API usage, additional security and compliance demands.

PLATFORM

Up to 4 Environments (Dev, SIT, UAT, Prod)
Up to 5 Regions
Up to 20 Sites
1 Head Application
4 Hosted APIs
99.95% Service Availability

PERFORMANCE

CDN & Traffic - 1 TB
Managed Scaling
HA/DR (active/active)
10k Bulk Redirects

DEVOPS

CI & CD Pipelines
Head App, APIs & SitecoreAI
Blue/Green deployments
Instant Publish ODISR
Starter Kit Included

SECURITY

Secure-by-default architecture
(SSL, Key Vault, TDE)
Advanced Security
(Network transmission-Private Link)
WAF (Managed Rules)
DDoS Protection 24x7
BoT Protection 24x7
SAST & DAST Integration

CATALOGUE ITEMS

Add-Ons as Requested
Additional Environment(s)
Additional Productions Region(s)
Additional Site(s)
Bulk Redirect
(per 10k redirects)
APIs Host(s)
Head Application(s)
Additional Site Monitor(s)
Log Forwarding
(per environment)
Zero Trust
(per 10 users)
Additional Traffic SKU:
- 1 TB band
- 5 Host names
- 40m requests

Essential

SUITED FOR

Ideal for brochure-style or non-critical websites that are not Tier-1 systems, typically run by smaller organizations or departments with infrequent releases.

Standard

SUITED FOR

Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.

Premium

SUITED FOR

Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.

P1
24x7 – 1h & Proactive
24x7 1h & Proactive
24x7 – 30min & Proactive
P2
8x5
8x5
24x7
P3-P4
8x5
8x5
8x5
Performance
TTFB
TTFB
TTFB
Hosting Costs
Managed
Managed
Managed
Availability
99.90% (24x7)
99.95% (24x7)
99.95% (24x7)
Support Engagement
Quarterly
Monthly
Fortnightly
Monitoring
Basic (SSL + TTFB)
Advanced (SSL + TTFB + CoreWebVitals)
Custom (SSL + TTFB + CoreWebVitals + Synthetic x5)
Average Release Cadence
Monthly to Fortnightly (Business Hours)
Weekly
Constant
Development Teams
Single Team
Single Team
Multiple Teams
Annual DR Test
$
Included
Included
Additional Sites
$
$
Included
Annual Audit Support
$
$
Included
Sitecore Support Liaison
None
Included
Included
Upgrade – Mainstream Support
Optional Inclusion
Optional Inclusion
Optional Inclusion
Essential
Standard
Premium

Essential

SUITED FOR

Ideal for brochure-style or non-critical websites that are not Tier-1 systems, typically run by smaller organizations or departments with infrequent releases.

P1
24x7 – 1h & Proactive
P2
8x5
P3-P4
8x5
Performance
TTFB
Hosting Costs
Managed
Availability
99.90% (24x7)
Support Engagement
Quarterly
Monitoring
Basic (SSL + TTFB)
Average Release Cadence
Monthly to Fortnightly (Business Hours)
Development Teams
Single Team
Annual DR Test
$
Additional Sites
$
Annual Audit Support
$
Sitecore Support Liaison
None
Upgrade – Mainstream Support
Optional Inclusion

Standard

SUITED FOR

Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.

P1
24x7 1h & Proactive
P2
8x5
P3-P4
8x5
Performance
TTFB
Hosting Costs
Managed
Availability
99.95% (24x7)
Support Engagement
Monthly
Monitoring
Advanced (SSL + TTFB + CoreWebVitals)
Average Release Cadence
Weekly
Development Teams
Single Team
Annual DR Test
Included
Additional Sites
$
Annual Audit Support
$
Sitecore Support Liaison
Included
Upgrade – Mainstream Support
Optional Inclusion

Premium

SUITED FOR

Suited for mid‑sized to enterprise organizations managing Tier‑1 sites with a moderate release cadence, supported by a single digital partner or team.

P1
24x7 – 30min & Proactive
P2
24x7
P3-P4
8x5
Performance
TTFB
Hosting Costs
Managed
Availability
99.95% (24x7)
Support Engagement
Fortnightly
Monitoring
Custom (SSL + TTFB + CoreWebVitals + Synthetic x5)
Average Release Cadence
Constant
Development Teams
Multiple Teams
Annual DR Test
Included
Additional Sites
Included
Annual Audit Support
Included
Sitecore Support Liaison
Included
Upgrade – Mainstream Support
Optional Inclusion

Essential

Standard

Premium

P1
24x7 – 1h
24x7 – 1h
24x7 – 1h
P2
24x7 – 2h
24x7 – 2h
24x7 – 2h
P3
Business Hours – 1 Day
Business Hours – 1 Day
Business Hours – 1 Day
P4
Business Hours – 2 Days
Business Hours – 2 Days
Business Hours – 2 Days
Support Hours Limit
N/A
N/A
N/A
Performance
TTFB
TTFB
TTFB
Hosting Costs
Managed
Managed
Managed
Availability
99.90
Site Availability (Pro-active 24x7)
99.95 (24x7)
Site Availability (Pro-active 24x7)
99.95 (24x7)
Site Availability (Pro-active 24x7)
Support Engagement
Email/Ticket
Quarterly Service Review
Email/Ticket &
Monthly Service Review
Email/Ticket & Fortnightly Review & QBR
Monitoring
Standard (SSL + TTFB)
Advanced
(SSL, TTFB, CoreWebVitals)
Custom
(SSL, TTFB, CoreWebVitals, Synthetic x 5)
Average Production Release Cadence
2 Per month
Weekly
Constant
Developers
Up to 5
Up to 10
Up to 20
Sitecore Support Liaison
None
Included
Included
Essential
Standard
Premium

Essential

P1
24x7 – 1h
P2
24x7 – 2h
P3
Business Hours – 1 Day
P4
Business Hours – 2 Days
Support Hours Limit
N/A
Performance
TTFB
Hosting Costs
Managed
Availability
99.90
Site Availability (Pro-active 24x7)
Support Engagement
Email/Ticket
Quarterly Service Review
Monitoring
Standard (SSL + TTFB)
Average Production Release Cadence
2 Per month
Developers
Up to 5
Sitecore Support Liaison
None

Standard

P1
24x7 – 1h
P2
24x7 – 2h
P3
Business Hours – 1 Day
P4
Business Hours – 2 Days
Support Hours Limit
N/A
Performance
TTFB
Hosting Costs
Managed
Availability
99.95 (24x7)
Site Availability (Pro-active 24x7)
Support Engagement
Email/Ticket &
Monthly Service Review
Monitoring
Advanced
(SSL, TTFB, CoreWebVitals)
Average Production Release Cadence
Weekly
Developers
Up to 10
Sitecore Support Liaison
Included

Premium

P1
24x7 – 1h
P2
24x7 – 2h
P3
Business Hours – 1 Day
P4
Business Hours – 2 Days
Support Hours Limit
N/A
Performance
TTFB
Hosting Costs
Managed
Availability
99.95 (24x7)
Site Availability (Pro-active 24x7)
Support Engagement
Email/Ticket & Fortnightly Review & QBR
Monitoring
Custom
(SSL, TTFB, CoreWebVitals, Synthetic x 5)
Average Production Release Cadence
Constant
Developers
Up to 20
Sitecore Support Liaison
Included

My Dataweavers plan

PRODUCT
Fusion

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SUBSCRIPTION
Silver

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SUPPORT
Standard

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