For this global insurer, delivering secure, seamless digital experiences is central to their mission. Their global platform, home to 16 regional and business websites, plays a critical role. Seeing the need to uplift their digital ecosystem, they acted decisively, guided by priorities of excellence, compliance, and operational agility.
The Challenge
Platform Risk and Compliance Readiness: With Sitecore 9.3 nearing end-of-life and APRA deadlines looming, they recognized a strategic inflection point. Rather than a simple lift-and-shift, they pursued a future-ready transformation aligned to their long-term goals.
Marketing Empowerment and Efficiency: They wanted marketing teams to independently manage content, reducing dependence on IT and accelerating regional campaigns.
Unified Brand Experience: Adopting their Approved Design System (ADS) offered a streamlined approach to global brand governance and consistency.
Modern Global Infrastructure: A secure, multi-region architecture (AU & US) was required to ensure performance, privacy, and growth readiness.
At a pivotal time, the organisation was introduced to Dataweavers via a Sitecore Account Manager, they saw an opportunity to approach modernization differently - leveraging automation, agility, and a platform designed for speed and compliance. This wasn’t just a technical uplift; it was a strategic shift toward a headless, innovation-ready foundation using Arc for Sitecore.
The Global Insurer’s collaboration with Dataweavers resulted in transformative outcomes that not only enabled them to meet immediate goals but also laid the foundation for future innovation.
The Outcome
Faster Time to Value: Development environments were live within three weeks of signing - immediately enabling teams to begin rebuilding with Sitecore XM Cloud.
Compliance & Risk Posture Strengthened: Arc was deployed directly inside their Azure tenant, maintaining full control over data and access. With multi-layer security, the solution was tailored to meet exacting APRA compliance standards.
Operational Efficiency Elevated: Internal teams no longer build or maintain infrastructure. With governance embedded and automation in place, they now focus entirely on strategic delivery.
Unified DevOps Enablement: Arc created a standard framework for internal and external teams to collaborate. Legacy SPAs and new experiences now follow consistent release processes.
Future-Ready Platform: The insurer is now positioned to deploy new features, launch localized experiences, and confidently explore future digital initiatives.
By partnering with Dataweavers, the Global Insurer turned a high-stakes compliance and modernization initiative into an opportunity for long-term digital transformation. Their new platform enables a more responsive, secure, and scalable approach to delivering exceptional customer experiences globally.
