What problems was the critical infrastructure operator facing before engaging Dataweavers?

The operator was running end-of-life Sitecore XP 8.x with no vendor support, no WAF layer, incomplete monitoring, and no formal availability SLA. As a regulated critical infrastructure organization, it carried security and resilience obligations the legacy platform could not credibly meet. Corporate Communications was also bottlenecked on IT for routine content work, and the digital roadmap had stalled because modern Sitecore capabilities were unavailable on the legacy version.

How did Dataweavers deploy the managed platform without disrupting existing commercial arrangements?

The deployment stayed inside the customer's own Azure tenant, preserving the government-discounted commercial terms already in place. Dataweavers replaced the platform underneath — upgrading Sitecore, hardening the security architecture, adding Cloudflare WAF and DDoS protection, and moving availability to a 99.9% SLA — without requiring a change in cloud provider or commercial structure.

How does Dataweavers handle future Sitecore upgrades for this customer?

Future Sitecore upgrades are included in the ongoing Dataweavers service, removing the need to capitalize version upgrades as discrete projects. This means the operator is no longer running against an end-of-life clock, and upgrade work is handled continuously as part of platform operations rather than deferred until it becomes urgent.

What happened when a critical page returned a 500 error on Good Friday?

A third-party deployment caused the public outages page — one of the most critical pages on the platform — to return a 500 error on Good Friday. The customer's digital agency was unavailable and their internal team was offline. Dataweavers triaged the issue, identified the cause, rolled back the bad release, and restored the page within one hour, with no escalation required and no waiting until the next business day.

How did the engagement unblock Corporate Communications?

Before Dataweavers, routine content changes, campaign updates, outage notices, and safety guidance all had to be routed through IT and engineering. After moving to a current, managed Sitecore platform, Corporate Communications regained access to modern authoring tools and reduced its dependency on IT for day-to-day content work — enabling faster response during time-sensitive moments such as network outages or safety events.

What does a 99.9% availability SLA mean in practice for a critical infrastructure operator?

For an operator whose platform carries public safety and outage communications, a formal SLA means the team can point to a documented availability commitment and explain precisely how it is being maintained. It replaces an implicit best-effort posture with a contractual obligation, supported by 24×7 monitoring and incident response — including coverage on public holidays.

How a National Energy Market Operator Modernized Sitecore on Azure

Seven million page views a year. Infrastructure that couldn’t hold them.

A national energy market operator runs one of the most relied-upon industry websites in its jurisdiction. Market participants, the public, and government stakeholders all depend on it, particularly through the energy transition, with growing requirements around near real-time market data, mobile experiences, and data dashboards.

Underneath sat an aging Sitecore XP 9.2 environment on a traditional managed hosting provider. The platform was carrying millions of page views a year on infrastructure that was no longer fit for what the business needed it to do.

The team wasn’t running a platform. It was managing around one.

Outages were a recurring event rather than an exception, and SLAs were not being consistently met. Deployments had quietly regressed to manual after blue/green stopped working reliably — every release carried risk. Dev and test environments had drifted out of sync with production, eroding confidence in any change.

Performance was poor under normal load, with no working HA or DR story when things went wrong. Hosting and support spend significantly overran budgets on infrastructure that wasn’t delivering the reliability it was billed for. Sitecore XP 9.2 was end-of-the-line for modern work, with personalization and xDB disabled and no realistic path to XM.

The digital roadmap was effectively blocked. Near real-time market data delivery, a mobile experience, and data-driven dashboards were all stalled behind a platform that couldn’t support them.

"Such an improvement over where we have come from and a very pleasing result, we look forward to continuing working together."

Digital Systems Manager

Same Azure tenant. Completely different platform.

The operator moved its Sitecore platform onto Dataweavers Fusion, deployed inside its own Microsoft Azure tenant, aligned to its existing Microsoft footprint, with the XP 9.2 to XM 10.4 cross-grade and upgrade delivered as part of the engagement. Availability, performance, and Azure consumption are now under SLA. Operations are run on Dataweavers’ managed platform with automated deployments, multi-region scaling, HA/DR, and proactive front-end monitoring.

What stopped happening mattered as much as what started.

Reliability stopped being a recurring conversation. Availability is backed by SLA. The team is no longer planning the week around platform stability.

Deployments are routine again. Blue/green is working, automated pipelines are in place, and releases stopped carrying outsized risk. Issues get caught before customers see them — within weeks of go-live, proactive front-end monitoring identified a performance issue, traced it to traffic from a specific geography, mitigated it at the edge, and resolved it. The operator’s first awareness was the resolution update.

The platform now sits inside their own Azure tenant on predictable consumption-based pricing, rather than on opaque hosted-infrastructure costs. Sitecore is current, future upgrades are included in the service, and the team no longer needs to budget for the next major version as a separate project.

The roadmap that had been blocked is moving again.

Near real-time market data delivery, mobile, and data dashboards now have a platform underneath them that can support what the business is trying to build. With the foundational platform stable and on a current Sitecore version, the operator is free to focus on the experiences and services it exists to deliver — the data work, the mobile experience, and the broader digital roadmap that the previous environment had effectively held back.

The Business Impact:

7 million annual page views supported through the Sitecore XP 9.2 to XM 10.4 cross-grade and upgrade
Availability, performance, and Azure consumption brought under SLA for the first time
Automated blue/green deployments restored - every release no longer carries outsized risk
Proactive front-end monitoring catching and resolving issues before customers see them
Platform deployed inside the customer’s own Microsoft Azure tenant on consumption-based pricing
Future Sitecore upgrades included in the service - no separate capitalized projects required
Digital roadmap unblocked: near real-time market data, mobile experience, and data dashboards now have a platform that can support them

99.9%

Availability

7 million

Annual page views supported through transition

F to A

Improved security score

How a National Energy Market Operator Modernized Sitecore on Azure

Challenge

Solution

Outcome

Seven million page views a year. Infrastructure that couldn’t hold them.

The team wasn’t running a platform. It was managing around one.