A national energy market operator runs one of the most relied-upon industry websites in its jurisdiction. Market participants, the public, and government stakeholders all depend on it, particularly through the energy transition, with growing requirements around near real-time market data, mobile experiences, and data dashboards.
Underneath sat an aging Sitecore XP 9.2 environment on a traditional managed hosting provider. The platform was carrying millions of page views a year on infrastructure that was no longer fit for what the business needed it to do.
Outages were a recurring event rather than an exception, and SLAs were not being consistently met. Deployments had quietly regressed to manual after blue/green stopped working reliably — every release carried risk. Dev and test environments had drifted out of sync with production, eroding confidence in any change.
Performance was poor under normal load, with no working HA or DR story when things went wrong. Hosting and support spend significantly overran budgets on infrastructure that wasn’t delivering the reliability it was billed for. Sitecore XP 9.2 was end-of-the-line for modern work, with personalization and xDB disabled and no realistic path to XM.
The digital roadmap was effectively blocked. Near real-time market data delivery, a mobile experience, and data-driven dashboards were all stalled behind a platform that couldn’t support them.