One of the most trusted names in public health, this U.S.-based nonprofit organization plays a critical role in educating the public on heart health, supporting research, and providing emergency information when every second counts.
Their website isn’t just a marketing tool - it’s often the first point of contact in a medical emergency.
But behind the scenes, the platform was fragile. The team was running a highly customized Sitecore XP environment, overloaded with technical debt, outdated software, siloed teams, and an aging Solr infrastructure. Releases were unreliable. Performance was inconsistent. And every change felt like a gamble.
An attempt to offload the burden to a traditional managed services provider didn’t help. That partner focused on infrastructure, not the platform itself - which meant the internal team was still spending nights and weekends troubleshooting Sitecore, alone.